404-848-5826. Mobility Fares pageto learn more about paying for MARTA Mobility. A MARTA Mobility Service Agent will explain the service and/or mail an application. In an effort to support the Federal Transit Administrations (FTA) goal to increase their outreach to consumers having difficulty accessing public transportation, MARTA has listed FTA toll free numbers for customers, community advocates for individuals to call with concerns regarding public transit accessibility. TDD or FIRS: 1-800-877-8339 An application is complete when the applicants Part A is matched with the Health Care Professionals Part B. Requests to suspend subscription service until further notice will not be accepted. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. The Reduced Fare pass is only compatible with one-way tickets, round trips and trip packages in multiples of 10 or 20. Eligibility is based on the following three categories: The first category of eligibility includes those persons who are unable to use fully accessible fixed route services. If a card has been confiscated due to usage by any unauthorized property. Visit our MARTA Mobility page to see the qualifications for this service. Mobility Fares - MARTA Subscription service is not required by ADA and the total number of subscription trips reserved may not exceed 50% of the space available on the system at any time period. MARTA Mobility Customer Guide - May 2019 4 Map of MARTA Mobility Service Area MARTA Mobility operates during the same days and hours when MARTA's fixed route bus and rail service is available. Local, Express, . Marta Mobility 2010-2023 Create a custom marta mobility application 2010 that meets your industry's specifications. MARTA cannot be responsible for, nor can schedules be adjusted to accommodate the administration of medication. Service - MARTA Customers may ride standard scooters on the lift, but it is strongly recommended that they transfer to a seat once on board the Mobility Bus. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . Subscription service is offered as a convenience to our customers and is accommodated on a space available basis. For the safety and comfort of the operator and other customers, service animals are required to be completely under the control of their handlers at all times and absolutely non-aggressive. The Metropolitan Atlanta Rapid Transit Authority (MARTA), operating within Fulton, DeKalb, and Clayton counties is committed to providing safe, reliable, timely and clean public transit services to all of our customers. Customers may also cancel via the MARTA website @ Wheelchair users must wait for operators assistance and follow instructions for entering and exiting the Mobility Bus. The lift can only be occupied by one person at a time. If service is to be suspended, the reasons will be provided. This rule includes operation of the hydraulic lift and attempts to remove wheelchair tie-downs. It may also be used to transport customers to fixed route, bus, or rail stations (feeder service). Accessible Services - MARTA The Travel training service will match you with a travel trainer who can: The U.S. Department of Transportations ADA regulation, 49 CFR 37.129 (a) provides that, with the exception of certain situations in which on-call bus service or feeder paratransit service is appropriate, complementary paratransit service for ADA paratransit eligible persons shall be origin-to-destination service.. MARTA Interview Questions (2023) | Glassdoor Cards MUST be turned in immediately for a re-placement at no cost. MARTA attained the Silver level of recognition for its sustainability efforts. PDF version]to download and print a hardcopyof theMARTA Mobility Eligibility Application for Certification Part Aapplication. The application has two (2) parts (A & B) and is the first phase of the process. Customers must have correct fare immediately upon boarding in order to ride. 404-848-5826. MARTA Police (Emergency) 404-848-4911. The call center is voice automated on Saturdays, Sundays, and holidays for next day service only. It is the customer's responsibility to notify the CCR of security procedures; including gate codes when the reservation is made and to arrange quick access for the Mobility Bus. . If the Mobility Bus arrives anytime between 4:15 PM and 4:45 PM, the customer must board within five (5) minutes of the arrival of the Mobility Bus. The Ready Time is the earliest time in which a vehicle may arrive at the customers location. If approved, the letter of eligibility determination will include instruction regarding how to obtain a MARTA Mobility Breeze card, MARTA Mobility Customer Guide, and Orientation, which explains how to ride MARTA Mobility. Riders' Advisory Council; . Operators cannot make change. This applies to an individual who cannot independently navigate the fixed route system (board, ride or disembark from a bus or train). MARTA Mobility Breeze Cards are not transferable. It is strongly recommended that a customer using a manual wheelchair have attached footrests. Customers can confirm and cancel future trips through the automated system and the MARTA website. Red Line service will be suspended south of Medical Center from 9pm Feb. 17 through the end of service on Feb. 22nd. I think that things are what you make it. The following rules also apply: If you have a suggestion or a comment about our services, please call MARTAs Customer Service Center at (404) 848-5000 (follow the prompts). The Warning Letter also provides the customer with an opportunity to dispute the listed No-Show infraction, and provide proof of extenuating circumstances that may have caused the infractions. The operator will not carry packages through the door. Traffic conditions, weather and service interruptions may prohibit MARTA from meeting precise pick-up times; therefore, trips are scheduled to include a thirty (30) minute Ready Window., Prioritizing Pick-up and Drop off Times: 30 Alabama Street Atlanta, GA 30303 Monday - Friday 8:30 a.m. until 5 p.m. If trips include transfers to another transit system, MARTA Mobility customers must reserve trips directly with that system and pay the required fare for both MARTA and the other system. We don't offer Reduced Fare versions of any of our pass programs. APPLICABILITY OF REDUCED FARE: The elderly/disabled Medicare reduced fare is applicable to all fixed route services, except E-bus and Paratransit services. Customer with visual impairment and service animal assisted by a MARTA Mobility Operator MARTA is diligently working to fill these positions as soon as possible and we have. It's part of making MARTA a transit system everyone can use. MARTA Police (Emergency) 404-848-4911. Be on time for scheduled trips and be ready to board the Mobility bus when it arrives. 404-848-5826. MARTA Mobility Customer entering through Rail Station fare gate Customers with schedules that require frequent changes are not eligible for subscription service. To provide safe, on-time service for all customers, the customer must designate a location where they will be waiting. Customers with inoperative wheelchairs cannot be transported. breezecard.com. Operators will assist customers who require door-to-door service by carrying a limited amount of packages (what the operator can carry off the bus in one trip) to the exterior door. If you require the wheelchair lift to board the Mobility Bus, please stand clear until it is fully deployed to the ground. Click here for a downloadable version of MARTA Mobility Guide UTILIZING THE MARTA SYSTEM MARTA MOBILITY AREA & HOURS OF OPERATION TYPES OF MARTA MOBILITY SERVICES MARTA MOBILITY CATEGORIES OF ELIGIBILITY Accessible Services - MARTA MARTA and MTM's Contract for Eligibility Assessment Services VI Complaint Resolution Procedure and Form. 2. 2424 Piedmont Road, NE Indicate the use of a service animal, if applicable. Atlanta, Georgia 30324-3330, Please include the following information when calling or writing: Please indicate if no return trip is necessary. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Service cannot be provided earlier, later or on days when regular MARTA service is not available. *Unlimited rides for consecutive days beginning first day of use. To schedule a reservation, call the MARTA Mobility Call Center (404) 848-5826; 8:30 AM to 5:00 PM seven days a week. MARTA Mobility Guide - services.itsmarta.com For safety reasons, please do not distract the MARTA Mobility Operators by engaging them in unnecessary conversation while the Mobility Bus is in operation. MARTA After the third replacement card, customers may be subject to a thirty (30) day waiting period before obtaining an additional replacement card. [Code Section 37.123(e) (1)], Any individual with a disability who needs the assistance of a wheelchair lift or other boarding assistance device and is able, with such assistance, to board, ride, and disembark from any vehicle which is readily accessible to and usable by individuals with disabilities if the individual wants to travel on a route of the system during the hours of operation of the system at a time or within a reasonable period of such time, when such a vehicle is not being used to provide designated public transportation on the route. [Code Section 37.123(e) (2)], Any individual with a disability who has a specific impairment-related condition which prevents such individual from traveling to a boarding location or from a disembarking location on such system. [Code Section 37.123(e) (3)]. The MARTA Mobility Breeze Card will allow Mobility customers to use MARTA fixed bus and rail at no charge. Mobility buses are equipped with four (4) point tie-down securement systems and MARTA strongly encourages customers to be secured in accordance with the standard operating procedure. Customers requiring medication or oxygen at regular intervals should be advised that travel time on the MARTA Mobility Bus may be as long as the same trip on MARTAs fixed route services plus an additional thirty (30) minutes. Please tap your Breeze card within 30 days of purchase to activate reload value. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM - 5:00 PM for detailed information regarding these procedures. Once MARTA has received your completed application, you will be contacted and scheduled for the second phase of the process, which is the in-person interview and assessment. If customers travel with a PCA, they may travel with one companion in addition to their PCA. Download the application (click on the link below), or contact the Mobility Eligibility office at 404-848-5389 to request an application for Mobility Services. MARTA will transport packages that a customer can independently carry on or off the Mobility Bus in one trip. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. Customers who stand on the lift must be able to stand without assistance and hold the rails with both hands. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. 5. A.Unconditional eligibility (all trips), This is a person's eligibility category when it is not reasonable to use the fixed route service under any circumstances, regardless of weather, distance to the stop, and so on. 4. Requests to suspend subscription service must be made at least thirty (30) days in advance. 404-848-5389, or mobilitycertification@itsmarta.com, Atlanta, GA 30324-3330, Via Fax: