Unfortunately, as our complaint alleges, StubHub is breaching its . The ticket service changed its refunds policy just as the COVID-19 pandemic was picking up steam in the U.S., announcing that it would only give customers credit rather than cash when concerts, sports games and other events were canceled. A buyer that had Opening Day tickets is stuck waiting to see what Major League Baseball is going to do with the 2020 season. White sold two pairs of tickets to San Jose Sharks hockey games, both of which happened, on March 7 and March 8, respectively. 2023 CBS Broadcasting Inc. All Rights Reserved. Unfortunately, not all ticket sellers and venues are making it that easy. Payouts delayed for events before COVID-19 shutdowns. After a canceled event, StubHub charges the seller for the amount collected. If you paid for something thats not being provided and material terms of that contract have not been met by the provider, youre entitled to your money back. "You can apply this coupon to one or multiple StubHub orders in the. Copyright 2023 CBS Interactive Inc. All rights reserved. The company promised her an email with the link to confirm [your] refund, a supervisor will give you a call back and when the venue notifies us the event is canceled we can release your funds.. [5] Better yet, because the arbitration proceeding is administered by the American Arbitration Association (AAA) and its consumer arbitration rules permit the arbitrator to award you any legal fees and costs you could have received in court (consumer-friendly California law applies per the user agreement),[6] you can hire a lawyer to file your refund arbitration claim and StubHub will likely have to pay his/her fees and costs too. Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen. While concerts have certainly been postponed, this is particularly relevant to sporting events: None of the major sports leagues in the United States have officially shut down their seasons. Get browser notifications for breaking news, live events, and exclusive reporting. Home Online Shopping Buying and Selling StubHub Course StubHub Return Policy and Refunds. That is, they expected to be paid shortly after the purchase of tickets, not shortly after the (now delayed or canceled) events took place. Refunds will be equal to the original purchase price. The company, built around the constant sale and exchange of tickets to live events, announced cost-saving measures on March 24, according to Celebrity Access, an entertainment industry site. 3. The Wisconsin Department of Agriculture, Trade and Consumer Protection and Wisconsin Department of Justice announced a settlement reached with StubHub, Inc. regarding the company's refusal to pay refunds to Wisconsin consumers for events that were canceled as a result of the COVID-19 pandemic. Postponed events may not be eligible for refunds. Moyles had a similar experience: She requested a refund on March 17 and was told to hang tight for processing. Use of this website signifies your agreement to our, Read more about our event cancelation policy, relist your tickets and we'll waive the sell fee. In. Save my name, email, and website in this browser for the next time I comment. Event Cancellation Protection . For most sold out events, Stubhub is a great and easy way to get tickets. All Rights Reserved. From Cassidys interview with Axios: In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant., In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. When an event is canceled, you will receive a StubHub coupon worth 120 percent of your original order. Those will be paid out by the end of May. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Thats simple contract law, he explained. To learn more or opt-out, read our Cookie Policy. Looking to sell? Customers complained to the press and filed lawsuits. Read more about our event cancelation policy. Even on March 12, as major cancellations had begun to be announced, StubHub emailed users to say, "We have your back," and assuring them they could still get refundsbut also offering, as an alternative, coupons for 120% of the tickets' prices, redeemable for a year. StubHub is here for you. StubHub is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way Feedback Buy sports, concert and theater tickets on StubHub! StubHub and several more of these. These policies are subject to change, so please refer to the venue, team, or performer website for the latest requirements prior to your event. Fax: 251.432.1700, Business Services and Commercial Litigation, Author: Bradley R. Hightower According to court documents, when the pandemic caused wide-spread cancellations of events, StubHub reassured customers they would be receiving cash refunds, but they could opt to get a credit instead. Cookie Settings/Do Not Sell My Personal Information. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic.. Tel: 251.432.1600 Theyre trying to tell people they either have to accept a voucher for a percentage more than the ticket price or theyre going to reschedule the event, he said. By using this website, you accept the terms of our Visitor Agreement and Privacy Policy, and understand your options regarding Ad Choices. Daphne, AL 36527 McMillan has had a StubHub account since 2017. Also, always look at the delivery date for the tickets to ensure they arrive before you leave . "You give the guy a free piece of cheesecake, do you want them to come back and eat 500 more down the road? Drake and Bradley are the favorites in the MVC mens basketball conference tournament. Eli Lilly announced a cap on insulin costs. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. All Rights Reserved. There's class action suits, that they violated their fan protect guarantee," Rossman said. However, their respective terms of service seem to leave the door open for shutting down refunds if need be as things progress. Sorry we couldn't be helpful. Your donation today powers the independent journalism that you rely on. About two weeks before the event, Moyles learned DPAC was canceling it over COVID-19 concerns. One has to wonder how reassuring emails to those employees were in the weeks leading up to their furlough. Paul Sawers / VentureBeat . All Rights Reserved. We use cookies and other tracking technologies to improve your browsing experience on our site, show personalized content and targeted ads, analyze site traffic, and understand where our audiences come from. 2021 The Associated Press. "The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHub's decision to make this move now," the company said in a statement. Simply go to your. Full buyer Terms & Conditions here. Events that were postponed or rescheduled wont be refunded, Fowlks said. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. Canadian Doug Farley was supposed to visit New York City in mid-March to see his Calgary Flames take on the Islanders, Devils and Rangers, but the NHL season, like everything else, was paused, so he tried to get a refund. Avoid touching your eyes, nose and mouth with unwashed hands. If an event is rescheduled or postponed, your ticket will be good for the new date. If they are successful, the defendant pays the legal fees. Re: StubHub Notice of Dispute "If you want a refund don't accept no for an answer, because if you're entitled to one under the original agreement, you should get one," Kimmel said. Rossman, a credit card industry analyst, said other sellers like Ticketmaster also have their issues, but there's a particular flaw in StubHub's business model. Customers can choose to keep their credits if they like. Tom Wolf, VIDEO: Man dead after 3 people start shooting outside apartment in Allegheny County, DOWNLOAD the Channel 11 News app for breaking news alerts, Pittsburgh woman missing for more than 30 years found alive in Puerto Rico, Crafton man accused of sexually assaulting 11-year-old girl at playground, Target 11 Investigates: SWAT team truck damaged, This Sewickley home is for sale for almost $5M (photos), Family of local teacher left with brain injury from car crash searching for healthcare options. c/o National Registered Agents, Inc. [8] See Paragraph 22, Section B, titled Arbitration Procedures, regarding the requirement that you must submit a Notice of Dispute form before filing a refund arbitration claim. Filled out the block for reason. New York Attorney General Letitia James' office said it has received more than 100 complaints about people not getting refunds for canceled events. Join us for a free, virtual event for International Women's Day on March 8! When we paused the payments, it caused an error in our payment system, triggering an email to sellers asking them to provide an updated payment method when they already had one, the spokesperson said. The credits are valid through the end of 2022. By attending the event, you assume all risk of exposure to COVID-19. Receive a full refund of your purchase, 2. Now, StubHub customers can't even get their money back, after a change in company policy amid the coronavirus pandemic. Help us improve this article with your feedback. As if the cancellation of sporting events and concerts wasn't enough. Russell Westbrook is being left wide open on offense, and hes still hurting the Clippers. Emily Walsh. But another major sticking point in all of this is event postponements, an entirely separate category of cases. Kimmel believes the case will be resolved within the next 12 months in favor of consumers. McMillan is represented by a Detroit law firm specializing in class actions. Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. The AAA, upon its receipt of your refund arbitration claim, will notify you and StubHub that your claim has been received and StubHub will then be required to submit its written response (and its payment for the costs of the arbitration) within 14 days. 4. StubHubs return policy is called the FanProtect Guarantee. Through my 2 plus hour phone conversations, I learned that the link to accept the tickets can also expire and the seller then has to be contacted and the whole . More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. Christian & Small LLP represents a diverse clientele throughout Alabama, the Southeast, and the nation with clients ranging from individuals and closely-held businesses to Fortune 500 corporations. 8 Feb 2023. This Rewards Cash is ready to be used right now through the Vivid . It has shared the following tips: What you can do to prevent the spread of COVID-19 and other respiratory diseases: For statewide and national information on the virus, visit Michigan.gov/Coronavirus or CDC.gov/Coronavirus. Legal Statement. Stated performance for THIS DATE, THIS EVENT, is canceled. (In an interview with Axios, Cassidy said of the furlough, Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now.). We'll email you when an event is canceled. He immediately requested a refund. If you can no longer attend your event for any reason, you can sell your tickets with confidence on StubHub in just a few quick steps. According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, "We'll do our best to find you comparable or better tickets, or offer you a full refund." Stubhub throws around a lot of "FanProtect Guarantee" lingo, which, as Derrick F. put it, is like "ticket insurance." It seeks class-action status and various damages, and an order that StubHub return to a policy of full refunds instead of coupons for 120% of the refund amount. How do I get a refund from StubHub? It is your responsibility to check with the venue, team, or performer website to understand all health and safety requirements before you go. . Ja Morants allegations of aggression off the court, explained. 63 reviews of StubHub "Sellers can cancel the tickets you bought to an event and re-sell them if you do not accept the transferred the tickets right away. Today 3/27 #Stubhub updated their policy for CANCELED events. She says she called and chatted online with StubHub nine times from March 16 onward, after her home state went on lockdown and the event was canceled. But why is insulin so expensive in the first place? We will process the refund to your original payment method within 5 days. 8, Ch. February 16, 2021 March 13, 2020 by Brett Goldberg. If you are denied entry or are dismissed from the event due to your failure to comply with the health and safety policies required by the venue, team, or performer, you will not be compensated for your order. and click the Request cash refund button on the appropriate credit. Customerscomplained to the press andfiled lawsuits. From a mall parking lot altercation to a fight with a teenager during a pickup game, these are the allegations Ja Morant is facing. Legend Re: Refunding tickets to a cancelled event Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. StubHub's sole discretion (unless a refund is required by law)." 24. Not able to attend or sell tickets for performance on THIS DATE, THIS EVENT. Theyve only suspended them. Powered and implemented by Interactive Data Managed Solutions. At the same time, consumers who had purchased approximately $5 billion annually from StubHub clamored for refunds of the tickets they had bought for shows which were postponed or cancelled as. Got our money back last week. As the COVID-19 situation continues to evolve, your comfort and safety remain our top priority. Powered and implemented by FactSet. pic.twitter.com/onFRrGVh6S. StubHub, for example, typically provides a credit of 120% of the total amount paid for tickets when an event is canceled (though the company recently . This may include details from your tickets (so be sure to keep them), or information from the event venue. More: Stay up to date on all of MLives coronavirus coverage. StubHub is supposed to respond to your Notice of Dispute form within 30 days after the date your form is sent (mailed) according to the user agreement. Sellers must tell StubHub about any seat changes and disclose any relevant health and safety requirements associated with their listing when they differentiate from the overall venue policy.
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