In the wrong place? eBay's policy simply states, " If it's faulty, damaged, or doesn't match the description, you'll have to accept their return". Answer (1 of 15): You get a refund. First his reason for the return was, "Item not working" and now it has changed to"Item not as described". You need to call ebay. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). For example, if an item arrived with a minor scratch but the buyer is happy to keep it. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. Trading Cards have a more limited return window. Both buyers and sellers must meet all applicable return requirements. This is the loophole. This is a good option for low-value items. No returns means that when a buyer files an item not described, and the seller refuses the return, the buyer gets refunded AND gets to keep the item. You probably won't win, but if you don't call, the chance of you winning is ZERO. Tip How to give a partial refund after the item is returned. If the item is returned used or damaged, you may qualify to give the buyer a partial refund. document.write ("&loc=" + escape(window.location)); If the item doesn't arrive at the address provided by the buyer at checkout or isn't made available for collection, the buyer is entitled to a full refund, including original shipping costs (if applicable). Once the seller has accepted the return, or 3 business days after the request date, 21 business days after the request date, if the seller never responded, 10 business days after the refund deadline has passed, if the seller is issuing a refund, Evidence that the buyer and seller have each met their, Whether the seller breached eBay policies when listing the item, Whether the item can be shipped back to the seller, The seller will be required to reimburse eBay for the amount of the refund, and, The buyer may not be required to return the item, If the seller doesn't offer returns, the buyer must request a return no later than 3 calendar days after the, If the seller offers returns, the buyer must request a return within the seller's stated return window, The use was necessary to determine the quality or functioning of the item, or the damage was the result of that use, The buyer must request a return but may not be required to ship the item back to the seller. document.write ('&cb=' + m3_r); You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. I researched his supposed issue and provided him with several links containing videos as well as tutorials which show his phone working with the device that he purchased. Its out of their hands at this point as the buyer filed the PayPal claim. All you had to do was call eBay and it was done. 04-18-2022 Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. Yes I understand how a snad works. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. Whether or not a seller accepts returns they are always given the option to accept a return when a buyer opens a return request. I am not a professional seller, I just wanted to get rid of some of my old tech items and thought I could make some of my money back from the original purchase. The only saving grace was eBay allowing us to call back after the fact and get our return label refunded. Your reply explains just the opposite. The buyer requests a return in their My eBay and you'll be notified by email. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. Select your carrier and enter the tracking number. If the item is returned used or damaged, you may qualify to give the buyer a partial refund. 01:39 PM. If the buyer does not ship the return by the specified date, eBay may close the return request. The latest date for the buyer to request a return is 30 calendar days after the estimated or actual delivery date or 7 calendar days after the event date, whichever is later. One of the foundations of the eBay experience is the level of trust between all members of the eBay community. Add a message to the buyer explaining why the refund wasn't full. If an item is returned used or damaged, it may be appropriate to issue a partial refund to the buyer. New comments cannot be posted and votes cannot be cast. The seller sent the wrong item, or I was pointing out to OP, that no returns is a valid return policy on Ebay, which many sellers have & as long as their item is truly SNAD, it's acceptable to file a SNAD, but that it is not acceptable as an end-run around the policy, b/c they don't like the color, fit, etc. I'm done with Ebay. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. if (document.mmm_fo) document.write ("&mmm_fo=1"); Save the label to your desktop or mobile device. As a no returns seller, I still get the option to accept a SNAD. Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. I had a return request today for a shirt brand new with tags and the reason for the return request was does not fit. I was surprised they were even allowed to request a return since I specifically specified returns werent accepted. I am not saying that's what OP was doing, just informational, since they are new to SNADs. You are not eligible for any fee credits when you deduct from the buyer's refund because they returned the item used or damaged. eBay Money Back Guarantee applies when: The buyer doesn't receive an item; The item received by the buyer doesn't match the listing, for example: . Read our article on, Need help with return shipping? If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. The latest date for the buyer to report that the item hasn't arrived is 30 calendar days after the latest estimated delivery date or 7 calendar days after the event date, whichever is later. Select your reason for the return. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. var m3_u = (location.protocol=='https:'? You have 8 calendar days to review the return reques t and take action. Per the seller's return policy in the listing Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. '&charset='+document.characterSet : '')); Tip When you receive an item that does not match the description or arrives broken the money back guarantee overrides any return policy the seller may have. Depending on the reason for the return, the seller or the buyer may be responsible for arranging and paying for a suitable return method. document.write ("&loc=" + escape(window.location)); Buyer is asking for a refund because he can't figure out how to use it. I have a chrome plugin that replaces buyer with seller and seller with buyer. eBay may close a buyer's eBay Money Back Guarantee case if the buyer files a chargeback or buyer protection claim for the same transaction with their payment provider (such as a credit card issuer or payment service provider), regardless of whether the chargeback or buyer protection claim is for the full or partial amount of the transaction. Create an account to follow your favorite communities and start taking part in conversations. If the buyer is responsible, choose your return address from the dropdown menu. No returns sellers can't "refuse" a SNAD. Otherwise, some sellers may deduct the loss in value from the amount refunded to the buyer. Returns will be treated as not matching the listing if the buyer selected "Doesn't fit my vehicle" as the return reason. ("free returns" or "buyer pays"). This can be useful when the buyer isn't completely satisfied with their purchase. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. On the next page you'll see the refund amount. When a buyer reports that an item doesn't match the listing and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not meet their return requirements: If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or shipping costs. Attach the label from your desktop or mobile device. But I've never heard that automatically happens just because a seller doesn't offer returns. Annoying isnt it. There is no more seller protection. What in the actully insanity is this? This was my response to the claim: September 21, 2019 Note This transaction was completed on August 25, 2019. If you are a buyer, please check the currency conversion policy imposed by your credit card issuer, bank, or payment service provider for information about conversion rates applied to refunds denominated in foreign currency. You can't deduct the original shipping cost from any refund amount. Read our most popular questions and answers about handling return requests from your buyers. am I required to pay for shipping? Slow but it beats the stress and aggravations. I report him immediately and call CSR. What is defined as damaged, faulty or how it is described can be completely different things to different people. This feature may not be used to recoup market losses on items returned in the same condition or recoup return postage and restocking fees. document.write (document.charset ? The itemwas collected by a third party on behalf of the buyer, Withdrawal of the items in your Collection when stored in the eBay vault. Accept the return:The buyer will send the item back to you for a full refund. Tip. See our seller protection policy to find out how to qualify to give a partial refund. document.write (" Keith Cockrell Family, Mcbride Funeral Home Obituaries, Best Wedding Venues In Valle De Guadalupe, Articles E