With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. Theyre a great place to connect with colleagues, clients and other like-minded businesses. Whether you need a single desk or a whole building, want to drop in or stay for much longer, weve got all your immediate business requirements covered. I was using virtual office space. I have been renting an office space at Regus in Kings Hill for over 12m now. (Sandra excused my late refund process from my manual process, however, I applied it from my portal but you deleted the function.) 1. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. Available for as little as a day, or as long as you need. Service 110 Value 107 Shipping 48 September 14 I would recommend that anyone considering using this company to think again! Regus does not communicate with customers via telephone. I told you my account number is 9054006! No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. Best, Lorraine Brule Global Customer Service at Regus. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. I still did not hear anything back from them. The complaint has been investigated and resolved to the customer's satisfaction. Customer Service advised that I needed to cancel the membership before the end of the month otherwise I would get charged for November. October 14 *T&Cs apply. www.myregus.com) and go to End Agreement, where a specific section for refund request is available. I cannot stress enough the lack of professionalism and poor service. When they try to collect the rent, their speed is very fast. I really thought that this company would be a good option for expanding our business. Regus Office rented: Wisma Atria Singapore They signed me up for things that I didn't ask for - didn't realize it in the fine print. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. * All prices shown are valid at the time of inquiry, based on 24-month contracts. The company left an official comment on this complaint. As you can see from your statement of account, available online (e.g. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. They often do so without adequately considering the effect these changes have on people within the organization. We have checked and cannot find any payment details set up in your account. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. Lease period: April and May 2018 Its an automated process. A desk of your own, in a shared office or open-plan workspace, Includes discounts on meeting room and office space bookings, Available at thousands of locations worldwide, Work for the day in a vibrant, social, and professional environment, Make use of our breakout areas to meet others and collaborate, Give your business the professional address it needs in a premier location, Use the address on your documents and have mail forwarded there. Log in to access all our services and products Email. Our meeting rooms are the perfect setting for your next pitch, interview, workshop, or board meeting. We have checked and cannot find any payment details set up in your account. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! We will then confirm your payment date and amount. It can take many months and still not response. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. It was so ridiculous that regus did not care about my 2-month retainer for office, however, it requires payment for next month virtual which was a much smaller fee compared to my receivable from Regus. Such companies should not exist. We appreciate your business. He hung up my phone rather than transferring my call to them. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. All requests for the return must be made through Your online account or App after which the service retainer/deposit or any balance will be returned within 30 days to You once your agreement has ended and when You have settled Your account. It is clean and smart and well organised. Overview Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. This company has the worst customer service I have ever experience in my life. They signed me up for things that I didn't ask for - didn't realize it in the fine print. This review was chosen algorithmically as the most valued customer feedback. Lets find the right workspace for you and your team. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. How To Get a Lawyer Retainer Fee Refund [Top Hacks] - DoNotPay By effectively using change management techniques, students will learn how to facilitate smooth transitions in the workplace while maintaining morale. Our invoices are due on the payment date that is displayed on them. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. Manage all of your workspace and business needs. Ts and Cs apply. So now you can enjoy more, for less. SIGNED on your behalf (Client) SIGNED on our behalf (Regus) $600.00 Monthly Workstation Price $ Fax: End date (MM/DD/YY): May 31, 2006 $110.25 111-000-025 478-726-8404 Alpharetta $600.00 Zip Code . Eventbrite page will show up only the start dates of all training sessions. Regus Reviews - 265 Reviews of Regus.com | Sitejabber Any that you do not require can be opted out through your online account. Unacceptable billing practices. Trustpilot is assessing this review in accordance with our flagging process. Do not delete my post, I will copy and paste it to spread again and again. If it has been longer than 30 days, please get in touch so we can investigate further. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. Sent numerous emails to account. Read Customer Service Reviews of www.regus.co.uk - Trustpilot The retainer fee doesn't guarantee a successful outcome. Our global network of workspaces enables you to work wherever you need to be close to clients, partners, suppliers, or home. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. The complaint has been investigated and resolved to the customers satisfaction. This company has the worst customer service I have ever experience in my life. I called them again, which procedure took my time for 3 hours. Companies can ask for reviews via automatic invitations. Office Space and Coworking prices are per person per month and are dependent on inventory availability. I couldnt see your email address or Regus account reference in your message. Reform Skills, now assist professionals across various domains with the help of strong instructor panel; a panel of certified instructors that play a crucial role in identifying and covering development needs for working professionals and delivering a 98.7% success rate. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. Please remember that the retainer is refundable at the end of your agreement. Eventbrite - Learning Zone Inc presents Agile and Scrum Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. You will regret signing with Regus. Requesting your refund is easy. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. The additional increase in your monthly fee is due to the annual indexation. It goes against our guidelines to offer incentives for reviews. That exception is made on the understanding that an additional service retainer is payable. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. but when u need support / CS to talk and solve ur problems its literally non existant. This will surely increase the credibility of your complaint. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. After verifying my portal which ' my request for a retainer' had been disappeared, she sent me a form to let her know my bank information, which meant they didn't process my request until that day. Customer Reviews are not used in the calculation of BBB Rating. Our team members have always been in touch with you and worked with you to rectify this matter. Best, Lorraine Brule Global Customer Service at Regus. We exclusively work towards building the skill bucket of professionals and corporate groups from various domains. You should receive your refund within 30 days after your end date. The Regus has no issue when it comes with charged the rent and late fees; however, when asking them for a refund for the retainer, the same bank information will never work. We also ensure all reviews are published without moderation. Location: Singapore I sent Briana of Regus an email about how the procedure was going this week. Share your photos and videos with others to prove the truth of your words. Hi Hannah, Im sorry if you felt the need to escalate this. Need to find a different location? I did check the status of your retainer refund and it looks like you submitted it on September 29, 2021. Our fully serviced private offices offer teams of all sizes an inspiring environment to focus, collaborate, and do their best work. Submit a complaint and get your issue resolved. I have requested a retainer refund for almost three months. My contact end of March 2021. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. think about how low this company is. Thank you, Lorraine Brule Global Customer Service at Regus. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. IW Group Services Limited (IWG) is the company, Regus is one of the company's brands. October 6 Change Management Certification Training ( 1- day course ), Fri, March 24, 2023, 9:00 AM 5:00 PM EDT, Fort Myers, FL Regus Bussiness Centre/Hotel Fort Myers, FL 33901 United States. *We conduct corporate trainings on your preferred dates and location for no additional cost. Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. The vital skills students learn will be immediately applicable to their careers. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. Flexible Workspace Designed Around Your Needs. I look forward to receiving more information from you. Find event and ticket information. I update the bank information one time at the beginning of April and when I log in on May 17, the system asked me to enter the bank information again. IW Group Services Limited (IWG) is the company, Regus is one of the company's brands. You should receive your refund within 30 days after your agreement end date. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. ive been trying to get my money back ever since. 3. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). Trustpilot is assessing this review in accordance with our flagging process. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. After investigating we noticed that your online request was missing. Regus at N19 W24400 Riverwood Drive, Suite 350 Waukesha, WI 53188. Once they sell you something that will be the end of you being treated as a valued customer. Company CEO: Linda Worthington Ive now been on hold for 45 minutes waiting for anyone at the company to pick up the phone. Regus Reviews | Read Customer Service Reviews of regus.com.au - Trustpilot After being in my new office they are increasing rent by 8.7%.
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