This is an ongoing focus for us and recently we introduced new technology to enhance this capability even further. Therefore i lost out on the deal. Dear AlanThank you for your review.We do appreciate all comments regarding the functionality of our website as we continue to strive to make the customer journey as painless and straightforward as possible. If you want to claim on your policy you should contact the I paid for travel insurance which I paid 11.82 for and I have not received any documents, i don't know if I'm covered for my holiday or not, even though it shows up on my bank statement that I've paid you can't find any record of it, I've complained but still not anything being done, replies are far and few between. A lot of complaints of bullying from certain team managers, this has happened to myself & others yet nothing is ever done when raising the issue with senior managers & HR because of personal relationships. Not a good experience. I got a quote online yesterday 2/3/2023 but I had a query which none of the three members of staff i spoke to could explain as the part of the quote I was querying showed up on their screen. First, the people at Staysure are all awesome and great to work with and (despite some of the reviews) most of the managers I worked with were good. - Monday - Friday: 8.30am - 8pm .wsite-not-footer blockquote {font-family:"Georgia" !important;font-style:italic !important;} .wsite-elements.wsite-footer h2, .wsite-elements.wsite-footer .product-long .product-title, .wsite-elements.wsite-footer .product-large .product-title, .wsite-elements.wsite-footer .product-small .product-title{color:#2a2a2a !important;text-transform: none !important;} Have a fantastic holiday. Finally I started a new booking and was successful in receiving a quotation which I accepted. There are also plenty of opportunities to develop into other area and for promotion. _W.setup_model_rpc({"rpc_namespace":"_W.CustomerAccounts.RPC","model_namespace":"_W.CustomerAccounts.BackboneModelData","collection_namespace":"_W.CustomerAccounts.BackboneCollectionData","bootstrap_namespace":"_W.CustomerAccounts.BackboneBootstrap","models":{"CustomerAccounts":{"_class":"CustomerAccounts.Model.CustomerAccounts","defaults":null,"validation":null,"types":null,"idAttribute":null,"keydefs":null}},"collections":{"CustomerAccounts":{"_class":"CustomerAccounts.Collection.CustomerAccounts"}},"bootstrap":[]}); This took 9 months to claim back!!! span.icon-caret.is-active svg { Europe, S.L., Agencia de Seguros Exclusiva, an Exclusive Agent of ERGO Seguros de Viaje, (Registered A lot of pressures, every second of your day is reviewed! I applied online. This is unfair to the customer and is not treating customers fairly (and may be in breach of FCA rules) as well as unfair on the employee. Theres also so many things the training did not cover , the training shouldve been longer because there is a lot of information we need to know, overwhelming stressful bad management micro management. Sometimes the Customers are not vey nice. How to make a complaint | Staysure There is an option on the website to exclude your declared pre existing conditions, I apologies if this was not clear when completing the online quotation process. Claims We do not process claims for your insurer. Dear Philip Weston,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. But the actual service once connected to an agent was excellent. Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? Please include your policy/quote number, as well as your contact details for us to respond to you as soon as possible. The support which is only a call away is fantastic. } .wsite-phone {} Find out how we combat fake reviews. If you need to cancel your policy please click here. width: 100% !important; Have a fantastic holiday. They were rude, there was no consideration, no bereavement line. We have measures in place to ensure the bonus is awarded fairly across both our sales and customer service areas and continuously monitor activity and welcome feedback from our agents. I contacted you twice. .wsite-headline,.wsite-header-section .wsite-content-title {text-transform: none !important;} He listened carefully, understood my issue, and (instead of brushing me off as I may have expected!) Have a fantastic holiday. Warm regards,Ross. Will look around for my next policy. font-family: "Montserrat" !important; })(); I have passed your review onto ERV and have asked them to respond to your complaint as soon as possible. Very friendly, knowledgeable and . Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. .wsite-headline,.wsite-header-section .wsite-content-title {font-size:72px !important;} In my experience Staysure's underwriters, ERV, are an unprofessional, dismissive and rude bunch of sharks, who refused to explain their decision to me, and I even had the phone put down on me. Having problems? We are so pleased to hear that you are happy with the service and the staff were so helpful.Thank you for choosing Staysure. This was done because they said I owed them holiday which they asked me to take as compassionate leave. I was very impressed with my online experience and my phone experience when I rang Staysure to book my travel insurance. Resolver is free. .wsite-elements.wsite-footer div.paragraph, .wsite-elements.wsite-footer p, .wsite-elements.wsite-footer .product-block .product-title, .wsite-elements.wsite-footer .product-description, .wsite-elements.wsite-footer .wsite-form-field label, .wsite-elements.wsite-footer .wsite-form-field label{} and make your voice heard. Staysure Remote Customer Service Representative Salaries in [{"id":"572543938531348002","title":"Vehicle Insurance","url":"vehicle-insurance1.html","target":"","nav_menu":false,"nonclickable":true},{"id":"421888024580954800","title":"Energy","url":"energy.html","target":"","nav_menu":false,"nonclickable":true},{"id":"619399134206047953","title":"Home Insurance","url":"home-insurance.html","target":"","nav_menu":false,"nonclickable":true},{"id":"680077050233375796","title":"Pet","url":"pet.html","target":"","nav_menu":false,"nonclickable":true},{"id":"237491980184033506","title":"Travel","url":"travel.html","target":"","nav_menu":false,"nonclickable":true},{"id":"270266423859338210","title":"Kelvin MacKenzie","url":"kelvin-mackenzie.html","target":"","nav_menu":false,"nonclickable":true},{"id":"431466404164604185","title":"Shopping","url":"shopping.html","target":"","nav_menu":false,"nonclickable":true},{"id":"834396131212916311","title":"Your Complaints","url":"your-complaints.html","target":"","nav_menu":false,"nonclickable":true}], We strive to provide the best support and benefits we can for our people and appreciate your feedback on your experience with us and wish you success in your future career. So you can be confident that youve got the right cover, thats tailored just for you. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. Staysure Travel Insurance Reviews | Read Customer Service Reviews of Also, for some of our insurers we may receive a profit share payment if they Opportunity to express yourself and share thoughts and ideas. Chased and chased and chased to pay. My bugbear with insurance companies is the usual interminable wait for queries to be answered. .wsite-image div, .wsite-caption {font-size:18px !important;} .wslide-caption-text {} By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. My mother sadly passed away on the 22nd July, her claim on a paltry 500 policy with 85 excess was dismissed. Staysure is a trading name of TICORP Limited. Staysure are fine to deal with when you are buying the policy, and as long as you don't need to claim, things are great! Have a fantastic holiday. Not happy. I was really impressed how EASY and QUICK to claim and get the money back. office: Av. Secondly, job was intense and very repetitive (and often boring), but simple and easy to do. (function(){_W.setup_rpc({"url":"\/ajax\/api\/JsonRPC\/CustomerAccounts\/","actions":{"CustomerAccounts":[{"name":"login","len":2,"multiple":false,"standalone":false},{"name":"logout","len":0,"multiple":false,"standalone":false},{"name":"getSessionDetails","len":0,"multiple":false,"standalone":false},{"name":"getAccountDetails","len":0,"multiple":false,"standalone":false},{"name":"getOrders","len":0,"multiple":false,"standalone":false},{"name":"register","len":4,"multiple":false,"standalone":false},{"name":"emailExists","len":1,"multiple":false,"standalone":false},{"name":"passwordReset","len":1,"multiple":false,"standalone":false},{"name":"passwordUpdate","len":3,"multiple":false,"standalone":false},{"name":"validateSession","len":1,"multiple":false,"standalone":false}]},"namespace":"_W.CustomerAccounts.RPC"}); We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Despite having twice being assessed by a Dr designated Unfit to Fly due to the high risk of anothers fall ( which would result in her being paralyzed) Staysure insisted that she be repatriated or they would cancel coverage. function initFlyouts(){ or visit staysure.co.uk/claims End Supplier Failure Claims 0345 266 1872 Legal Costs and Expenses0117 934 0548 If you require medical assistance whilst on holiday +44 1403 288 414 Or if calling from within the USA and Canada +1 844 780 0639** Useful telephone numbers - we are here to help you Call our Customer Services Team I interviewed at Staysure (Northampton, England) in Oct 2018, Phone Interview followed by a face to face/group interview, maths and english test and a chance to listen in on real calls. As I was desperate I bought it. Some of the other changes you can make include upgrading your policy, adding additional cover options and changingyour personal details. They have no intention of paying out any claimit's your fault unless you are prepared to spend 6 months+ to prove otherwise. Our bonus scheme is one of the areas we review frequently to ensure it consistently awards our agents that deliver the best service to our customers and like yourself, the majority of our agents achieve this every month. | Read 207,881-207,900 Reviews out of 208,075 I got an online quote and with no warning it increased in 1 minute by about 40. Started online, then had to ring them.Got quote from phone call but to be sure not a good time paid but informed bloke I was not happy as a previous letter had quoted much less.Then I got quote from the online information which was lot less than the phone call one which I had already paid for.When I tried to ask for explanation got nowhere.Complaint in but not holding my breath.Both quotes have disappeared from my mail inbox .interesting. Get in touch with us if youd like to make multiple changes to your policy. I know you have to make money but not to sure if the way you do it is ethical, Dear Mr SattinThank you for taking the time to leave a review.Staysure take all feedback relating to our products and services seriously. Here are 8 tips for writing great reviews. Wed like to hear from you. The whole process did not take long and the end result was a very reasonable priced policy with the cover we needed. " Don't use Staysure Travel insurance- dreadful extremely poor customer service. The sales agent role gave me a good grounding and Staysure really invested in me and believed that I could progress within the company. We have an exciting new initiative that will launch next year which reflects the feedback weve received so far. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. Good salary and get bonus if you are lucky, Hard to find a team leader to help you during the call even the customer escalate. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. Reviews from Staysure employees about working as a Customer Service Representative at Staysure. Your Staysure Reviews. We use dedicated people and clever technology to safeguard our platform. Worst company I have worked for and hope people take this review in and understand you will be another number. Thank you for choosing Staysure and letting us protect you whilst you are on holiday. Staysure Employee Reviews about "customer service" Updated 8 Feb 2023. I dont know what Id have done without them. Have a fantastic holiday. The operator was very efficient, helpful and knew his business. You get a good honest quote straight away and the premium is affordable also you know exactly what you are covered for.Definitely would recommend to a friend. .wsite-menu-default a {font-size:16px !important;} Staysure Group | LinkedIn Offer comprehensive training to fullfill the role. Monday 26 December: Closed left: 0 !important; Find Reviews. .fancybox-title {} In the 4 years I was there I hit some sort of bonus each month. } Existing Travel Insurance - Staysure 24 hour Medical Emergency Support To ensure we are consistent in providing our customers with quality service, we may record your telephone call. Get started with your Free Employer Profile. Dear David Clark,Thank you for your 5 star review. They have made a bad situations 10 times worse. Kind regards Ross Customer Service Team Leader, Having booked travel insurance for my wife and 2 grandchildren at beginning of year i unfortunatly got admitted to hospital just 2 days prior to trip later that year. dealt with it promptly and courteously. You never know if the training team/management are telling you the truth or lying to you. No progression here unless your good friends with the senior management. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Many thanks. Very impressed with the great Customer Service I received from Leanne when I called up to arrange some travel insurance. Warm regards,Ross, Automatic renewall does not give a discount needs to be sortet, Dear David March,Thank you for leaving a 5 star review.Please contact our Customer Services Team on 0800 6529957 and they can discuss this further with you.Thank you for choosing Staysure.Kind regards,Vicki, The Customer services agent went through all my option very clearly and he was extremely helpful and friendly. Wed like to take this opportunity to wish you success in the future. function initCustomerAccountsModels() { Staysure 7 Nov 2022 - Remote Customer Service Representative . We also ensure all reviews are published without moderation. A company that can leave a single mother with 66 for the month after that same person followed what they said to do is not a company to work for. .wsite-footer blockquote {} One rule for one employee and another for another. Don't Pay out on Holiday cancellation due to Death of Parent. Date of experience: March 13, 2016 #wsite-content h2.wsite-product-title {} If you havent received your policy confirmation via email, please login to My Staysure and request a resend. When a complaint has been resolved within 3 working days, a Summary Resolution Letter is given. The breaks are 10 minutes which is very short and not enough for all the stress we have to deal with from dealing with a very high call volume. eval(function(p,a,c,k,e,d){e=function(c){return c.toString(36)};if(! Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. 28703 San Sebastin de los Reyes My Staysure Access your policy documents Update traveller details Renew your policy with ease Manage payment options Create your My Staysure account, or login here. The Embassy were amazing. You can be certain that youre talking to the right person at the right time. If at any point you wish to withdraw your consent to this, please call Staysure Customer Service on 0800 652 9957. The team leaders judged me not being in without any understanding. If you haven't received a Final Resolution Letter after raising a complaint within 8 weeks, please contact Staysure. Overall experience. Dear WAMM71,Thank you for your 5 star review. I wanted to save a quotation but to do so had to create an account, then was not allowed to use the account until I had verified/activated it. Didnt have to wait very long to be answered. .wsite-button-inner {text-transform: none !important;} My mother was diagnosed with terminal cancer after taking a policy out. _W.themePlugins = []; _W.recaptchaUrl = "https://www.google.com/recaptcha/api.js";