You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didnt actually stay there. Disliked: Cleanliness, amenities, property conditions & facilities. We checked into the hotel and the person at the counter was very friendly and personable. Immediately upon receiving this complaint (emailed to the Hotel), the Hotel Manager called a 3rd party certified Pest Control to company to inspect the rooms this guest stayed in. 1602 out of 2735 reviews" ", Rating 8 - Good. COLORADO SPRINGS It's a situation you hope you never have to deal with, but more and more of our neighbors are waking up to find evidence of bedbugs. The place was very cute and cozy. Yeah right! Indoor swimming pool. According to HomeGuide, the average cost of removing bedbugs from a home is between $1,000 and $2,200. The manager told us they did not have bed bugs and we probably had an allergic reaction to the soap they used to wash the sheets. For the money, this hotel was beyond worth it. Always keep luggage off the bed and store it in a closet or other area, far away from your bedroom. Finding refuge in bed seams and the crevasses in furniture, these parasites that are no bigger than an apple seed hitch hike from place to place, then lie in wait until they can crawl out to bite people. She e-mailed me a copy of what lookedRead Full Report at bedbugregistry.com, On Mar 24 2011 millergirl73 wrote, We stayed at this hotel last summer, June 2010, and left with some bites on us all. I never swim with my kids because I hate cold water and was able to swim with them for hours. This is definitely going to be our go to when spending a night in the Springs. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. All staff members were amazing! great breakfast and restaurant and the pool is our favorite the decorations are amazing, Loved the breakfast! I love that they tell you how to get to our room. Top notch guest services. She contacted me later in the day and said she would e-mail me their report. Pizza, Food was outstanding! Prices are the average nightly price provided by our partners and may not include all taxes and fees. In fact, we just had a pest control company mention to us the other day that all the calls they are seeing right now are in your higher-priced properties," said Jeff White, chief product officer at the pest control manufacturer SenSci. Surprisingly good place with an interesting main lobby / restaurant area. The act requires a tenant to promptly notify the tenant's landlord via written or electronic notice when the tenant knows or reasonably suspects that the tenant's dwelling unit contains bed bugs. On Dec 30 2010 sush81 wrote, I stayed at this hotel for almost a year and enjoyed it until I stayed in a room that had bed-bugs. Built in 2017 as an exclusive couples romantic getaway. Disgusting! With the atrium and the numerous water effects, reminded me of the Best Western Cow Palace Inn in Lamar Colorado in the 1980's and 90's when it was in its' hayday when Dave Eddleman owned it. Overall the hotel was very nice as was the experience. Bedbug infestations We do not investigate bedbug infestations because they're considered a nuisance and not a public health problem. I liked the layout for the bathroom area. All content should be genuine and unique to the guest. News5 spoke with a local exterminator who is working to raise awareness and to help find the bedbugs before they find you. Contributions should be travel related. Nice spacius and clean Reserved 2 rooms, 1 king & 2 queens. So what can you do to guard against bringing these bugs home with you the next time you travel? Its a bit old and outdated, the rooms were a bit dusty. We all have bed bug bites all over us and they are very uncomfortable! Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. That's how we know our reviews come from real guests who have stayed at the property. Liked: Cleanliness, staff & service, amenities, Disliked: Property conditions & facilities. wilkins1691, Owner at The Academy Hotel Colorado Springs, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC. If you booked through us and want to leave a review, please sign in first. - Terms of use - Privacy - Disclaimer. The facility was a great experience for the modest price. The free breakfast was awesome, more than I was expecting in a free hotel breakfast. Very tranquil atrium area., Omlet station was great the rest of the food cold and old, Staff was all very pleasant, room was clean, pool was amazing and HEATED beautifully. Which is very unfortunate because it is a comfortable, clean, nice looking hotel and a great value. Steakhouse, The guests that have stayed in those rooms since this guest checked out have all not experienced any problems either. June 12, 2022 . 2023 Expedia, Inc., an Expedia Group company. We went back to the area for spring break and decided to stay there again because of the location and price. Rooms were clean and comfortable Now what I didnt like about the hotel was the toilet in the restroom in my room was leaking water. All cribs and extra beds are subject to availability. We also missed the free breakfast because it ended at 9am. These professionals follow Integrated Pest Management (IPM) principles, which will include monitoring for any bugs that may havebeen missed during treatment. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Sadly, the 12 pans for custom omelets were neglected until people realized it would take an hour to make a waffle. The free breakfast was awesome, more than I was expecting in a free hotel breakfast. A chef was available to make made to order eggs/omelets! 719-260-18005580 Tech Center DrColorado Springs CO 80919, This Lodging Facility is NOT a member of the Bed Bug PlanetSM Prevention Program and may have third party reports regarding bed bugs which were not verified by our Professional Inspectors. All of which have experienced no problems. "If you take the time 10 or 15 minutes to take a peek at a room you can save yourself thousands of dollars period," Freeland said. Room had some leaking issues at sink but was still very clean and fresh. Sign up and we'll send the best deals to you. 4300 Cherry Creek Drive South Denver, CO 80246, Colorado Health Information Data Set (CoHID), Office of Public Health Practice, Planning, and Local Partnerships (OPHP), Air Quality - Monitoring, Modeling and Data. They are also responsible for the costs associated with eradicating the unit of the pests. You can sort and/or filter them by time of year, review score, and more. This is the version of our website addressed to speakers of English in Canada. The breakfast was not the greatest but the people doing the egg station was amazing and very friendly. Though the lobby is lovely don't let it fool you! The room was not very clean. Acceptable and a good value for amenities. The Academy Hotel, Colorado Springs is a family owned and operated full service, pet friendly hotel. Building itself is beautiful. Posts are solely the responsibility of their respective authors. Along with the certified pest control expert, the Executive housekeeper, Maintenance engineer and Hotel Manager (all of whom have passed Best Westerns class on how to detect infestation and the procedure if found) conducted an investigation which includes careful inspection of the mattress and box springs as well as removing the headboard from the wall. Tenants If you have a housing question that does not require legal advice, contact the free Colorado Housing Connects helpline to find answers. Buffett had a little bit of everything. NEVER again! Booked this on a major travel site for an incredibly low price. They also have very strict protocol on handling complaints such as this. Excellent breakfast. NEVER again! Ideally, we'd publish every review we get, positive and negative. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. I really didn't know about bed bugs at the time. Very condescending when protocol had changed since last time we stayed. The breakfast was excellent and free but the staff during breakfast was totally rude. The following reports are from third party sources. Overall the hotel was very nice as was the experience. Holiday Inn Colorado Springs Airport, an IHG Hotel, Best Western Plus Peak Vista Inn & Suites, Best Western Plus Executive Residency Fillmore Inn, Hampton Inn & Suites Colorado Springs-Air Force Academy-I-25 North, Holiday Inn Express & Suites Colorado Springs Afa Northgate, an IHG Hotel. Colorado Springs, CO 80920 US 800-766-8524 Reservations@TheAcademyHotel.com Reservation Summary . However, we wont display any reviews that include or refer to (among other things): To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. Elevate your luggage on a luggage rack away from the bed and wall, since bed bugs can often hide behind head boards, artwork, picture frames and electrical outlet panels. Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services. Sat around for 2 hours till a room was readyShould have been a hermetically sealed room by then! The rest of the staff was very, very rude and it did not feel welcoming. We had to stay for most of the afternoon because of a zoom meeting my husband had, and we were allowed a late checkout from our room, then stayed at the pool and sitting area for a few hours. Great property as a lay over or destination! Lock in the lowest price from these sites. Liked: Cleanliness, staff & service, amenities, property conditions & facilities. Weird. The booking included the buffet breakfast which was unrivaledBasically no meats to cut down on the cost I'm sure, but fresh made while you wait omellets and make them yourself waffles as well as the usual scrambled eggs etc. Free public parking is available at a location nearby (reservation is not needed). Landlords, in turn, are required to have someone inspect the unit within 96 hours and, if bedbugs are found, neighboring units must also be inspected. (Click on the Red Icon to view detailed bed bug reports. more. Grill/BBQ, Open for: Beautiful little hotel As a result of your review, I am working with staff to better communicate with guests the circumstances at hand and reinforce our sincere desire to do everything we can to win the loyalty of each and every guest through Exceptional Service while also offering the best Value in Colorado Springs. Ill start with the pros. Such a treat! Along with the certified pest control expert, the Executive housekeeper, Maintenance engineer and Hotel Manager (all of whom have passed Best Westerns class on how to detect infestation and the procedure if found) conducted an investigation which includes careful inspection of the mattress and box springs as well as removing the headboard from the wall. Lock in a great price for The Academy Hotel Colorado Springs rated 8.2 by recent guests! when there are so many other options, close by, we will not be staying here again. Now the cons. Tripadvisor performs checks on reviews. While they may not be visible at first, bed bugs could be infesting your Colorado Springs, Colorado home, local furniture rental store, hotel, or apartment. Reserved 2 rooms, 1 king & 2 queens. Made to order omelettes! We allow a maximum of 2 pets per pet friendly room. Oh, & rooms were almost sound proof! Service was amazingly efficient. Examine your luggage carefully while repacking and when you return home. Pick up the mattresses in the rooms and look under it. 8110 North Academy Boulevard, Colorado Springs, CO 80920, United States of America It seems that communication was lacking in your case, I apologize. The Broadmoor Hotels (2) BBB Rating: A+ Website 82 YEARS IN BUSINESS (719) 471-6200 1 Lake Cir Colorado Springs, CO 80906 OPEN NOW My wife and I recently stayed at the Broadmoor with 14 relatives during the Jazz Festival. When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. 96 out of 2735 reviews" ", Rating 2 - Terrible. Bedbugs in room. Rooms are cozy and comfortable, with bright art work on the walls and sitting areas. Rooms were clean and comfortable Just prior to your stay Colorado Springs had experienced the coldest weather we have seen in over a decade, wind chill was -44 degrees. Check your selected option for more info. Room 238 had bedbugs. Exterminators recommend we use the acronym S.L.E.E.P. hekkles 4 5 Bed Bug Review of The Academy Hotel Colorado Springs Reviewed March 17, 2017 via mobile As a military family most every business in the area is vet accommodating to military not here. - Terms of use - Privacy - Disclaimer. This Hotel has been in my family since 1982 and I work hard to make sure my Hotel is it is very clean, comfortable and enjoyable experience. more. 245 out of 2735 reviews" ", Rating 4 - Poor. Nice spacius and clean )Icon Color & Report Disclaimer, File a new bed bug report at this location. Frequent visitors over many years and always pleased. Staff was all very pleasant, room was clean, pool was amazing and HEATED beautifully. (Click on the Red Icon to view detailed bed bug reports. If we find any, we delete them and, if necessary, take action against whoever is responsible. But the complaints stop there. The Academy Hotel, Colorado Springs is a family owned and operated full service, pet friendly hotel. Great to have an omelette at breakfast! The check-in was fast and easy. I would definitely stay again! After booking, all of the propertys details, including telephone and address, are provided in your booking confirmation and your account. Thanks! This meant there was furniture being moved men shouting up and down the hall and dogs barking. I then contacted the BBB. Use cautionwhen using pesticides and always follow label directions. The bathroom had poop on the toilet when we checked in. I would recommend it if you can handle the unfriendliness of the staff. The Academy Hotel Colorado Springs, Colorado Springs, Vacation rentals in United States of America, Vacation packages in United States of America, Cancel your hotel or vacation rental booking. Something went wrong please try again later. Select dates to see this property's availability and prices, Food: Staff was very nice and helpful, beautiful rooms and location! I really didn't know about bed bugs at the time. Breakfast staff not so hospitable. Oh, & rooms were almost sound proof! Front desk amazing. If the staff was better, the hotel would be an excellent place to stay. Tenants are required to promptly notify landlords when they suspect there are bedbugs present in the unit. You'll also get a complimentary hot breakfast in the morning that includes made to order omelets and a waffle bar. Colorado Springs, Colorado 80920 Local: 719-598-5770 | Toll Free: 800-766-8524 | Fax: 719-598-3434 Sarah Avrech of Severance, Colorado posted a video on Facebook of a bug crawling around on a tissue. I always enjoy staying here! These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. Though the lobby is lovely don't let it fool you! Known for our complimentary signature breakfast, indoor heated pool, onsite dining and friendly staff, The Academy Hotel is committed to providing our guests excellent service, comfortable accommodations and extra amenities for added value. Weird. Located 6 mi from the United States Air Force Academy, this hotel features an on-site bar and grill. Very basic lodging -- seems to be a magnet for kids and families due to the pool that is right in the open by the dining. If the staff was better, the hotel would be an excellent place to stay. Liked: Cleanliness, amenities, property conditions & facilities. Prices are the average nightly price provided by our partners and may not include all taxes and fees. We stayed for 2 nights and all of the hotel reps were extremely helpful, very nice, and accommodated all of our needs. To see correct prices and occupancy info, add the number and ages of children in your group to your search. Amazingly clean. The swimming pool was extremely green, so it was either dyed green or not properly chlorinated. Get exclusive access to members-only deals by email. The Academy Hotel has 200 spacious accommodations like standard rooms, deluxe rooms, mountain view rooms, family suites, jacuzzi suites, pet-friendly rooms, and accessible rooms for the disabled. One of the best places I have ever stayed. The indoor pool was great, the bed's were comfortable. Econo Lodge North Academy: BED BUGS - See 172 traveler reviews, 82 candid photos, and great deals for Econo Lodge North Academy at Tripadvisor. Bar is always amazing! We stayed at this hotel last summer, June 2010, and left with some bites on us all. Bed bugs are small, cryptic and agile, escaping detection after crawling into suitcases, boxes, and belongings. Sat around for 2 hours till a room was readyShould have been a hermetically sealed room by then! The front desk staff was excellent as was the staff at the restaurant, although our waitress could have used some additional training, or was new, either way, she got the job done, but wasn't as good as she could have been. 1691070|4,1674130,1687860,1687860|3,1691070,1687990,1687640,1686320,1653460,1687140,1674130|5,1680920,1680920|1,1674130|1,1685250,1687300,1682710, The Academy Hotel Colorado Springs (Hotel) (USA) Deals, Personal or sensitive info (e.g. So pets or no pets? The room was very nice, clean and in great condition. Copyright 19962023 Econo Lodge North Academy: BED BUGS - See 171 traveler reviews, 82 candid photos, and great deals for Econo Lodge North Academy at Tripadvisor. Wish there was a hot tub for the grownups but no biggie. This is the version of our website addressed to speakers of English in the United States. But the complaints stop there. Please note that all Special Requests are subject to availability and additional charges may apply. Loved the hot breakfast buffet with made to order eggs, the pool, the comfy sitting area. The Academy Hotel 719-598-5770 8110 N Academy Blvd Colorado Springs CO 80920 This Lodging Facility is NOT a member of the Bed Bug Planet SM Prevention Program and may have third party reports regarding bed bugs which were not verified by our Professional Inspectors. Copyright 2020 Scripps Media, Inc. All rights reserved. Typically, they come out at night to feed but during the day, they are most likely found within a 5-foot radius of the bed. It's a situation you hope you never have to deal with, but more and more of our neighbors are waking up to find evidence of bedbugs. Expedia, Inc. is not responsible for content on external Web sites. 2. Cocktail hour, Guests are required to show a photo ID and credit card at check-in. I would not choose this location again on futre trips. Tripadvisor performs checks on reviews. Our bed was horrible. The eggs are almost impossible to see when laid on most surfaces. Management doesn't seem to care much. Check around the edges of the box springs. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Great value!, Approximate prices in EUR for a 1-night stay, This property has taken extra health and hygiene measures to ensure your safety is their priority, Browse questions from guests for anything extra you want to know about the property, The property usually replies within a few days. When I checked in I paid in advance for a one week stay at a special winter rate. Rooms are clean and nice but not sound proof. We all have bed bug bites all over us and they are very uncomfortable! Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Welcome to our newly updated hotel. Basically got one night free with purchase of one night compared to other Hotels in same area. Try again. "That tells me right there in plain black and white that it's getting worse.". * 24 Hr Cancellation Policy, The Academy Hotel | 8110 N. Academy Blvd. I would recommend it if you can handle the unfriendliness of the staff. Overall, okay. academy hotel colorado springs bed bugsbig sky gift shop missoula airport. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. Lamp didnt have lightbulb. All rights reserved. Breakfast, I loved it! "Before I even bring my bags into an into a hotel room at all. The Hotel has a regular pest control program in place. There is nothing classy about the way this staff treats it's guests. Breakfast included made to order omelets, waffles with cherry sauce and whipped cream. I felt like it was inconvenient for us to dine there or something. Breakfast was okay, but servers were nice. The Academy Hotel Colorado Springs 8110 N Academy Blvd, Colorado Springs, CO 8.8 Excellent 2917 reviews Verified reviews 10 - Excellent 1,725 8 - Good 764 6 - Okay 252 4 - Poor 97 2 - Terrible 79 8.7/10 Cleanliness 9.0/10 Staff & service 8.6/10 Amenities 8.4/10 Property conditions & facilities 8.5/10 Eco-friendliness 4/10 Poor Mike The manager told us they did not have bed bugs and we probably had an allergic reaction to the soap they used to wash the sheets. With more than 8,000 square feet of banquet space, our Colorado Springs hotel is the perfect venue for weddings, reunions, business meetings, or any special occassion. When I spoke to the hotel manager and asked that she either move me to another room or offer me a night at no cost she laughed at me. Best Western requires special training of Housekeeping, Maintenance and Management staff on this issue. This was for the price a grand slam! All rights reserved. Tenants and landlords - bed bugs in residential premises. Weather your traveling for business or pleasure, we'll do everything possible to ensure your stay is memorable. Owner quickly gave full 11day-scheduled refund without checking the room for himself. Which is very unfortunate because it is a comfortable, clean, nice looking hotel and a great value. The phone in our room did not work so we could not call the front desk to let them know we needed certain items. We checked into the hotel and the person at the counter was very friendly and personable. Breakfast was above expectations, and the restaurant was on point., Beautiful little hotel Taxes and fees that are shown are estimates only. Staff was friendly. We've sent you an email so you can confirm your subscription. But this would have been bearable had the staff not been downright snotty and rude. Now it's one, two, three calls a day that we're receiving for bedbugs," said Kyle Freeland, a bedbug exterminator for Just Bed Bugs Pest Control. The Hotel has a regular pest control program in place. Staff was really helpful and friendly. Unfortunately, he was the only one during our stay there that was friendly. We went back to the area for spring break and decided to stay there again because of the location and price. My room specifically smelled very strongly of chemicals and the heater squeaked all night long.